Common Questions
Navigating home health care for elderly loved ones can be confusing; figuring out what your family needs at a time of crisis only makes it more difficult. We’ve collected the FAQ below address the most common questions we hear. If you have any further concerns, please don’t hesitate to call us.
The caregivers we refer into our clients’ homes provide essential care to the most valued members of our community with compassion and dignity.
Trusted by physicians and geriatric care professionals, we treat every client and family with a level of respect and professionalism that sets us apart.
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Home care or home health care typically refers to any type of care provided in the patient’s home, but can also refer to assistance provided at an assisted living facility, rehab setting or even bedside at a hospital.
Boca Home Care Services refers home health aides and nursing assistants who can provide for a wide range of senior care needs, including companionship, light housekeeping, errands, driving and assistance with daily activities such as dressing, bathing or toileting. Caregivers are available on an hourly or live-in basis.
This care allows individuals to remain safely and independently in their homes for longer than they might otherwise be able to.
Affiliates of ours can provide skilled nursing, as well as physical, speech or occupational therapists.
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In order to help assess the needs and best care arrangement for yourself or a loved one, one of our staff Geriatric Care Managers can visit the prospective client’s home.
We’ll inquire about your health, evaluate at the physical environment for potential risks and recommend a home care plan customized to your needs.
There is no obligation to receive care after an assessment and you will not be billed for the visit; it is a courtesy on our part to help ensure the safety of our valued neighbors.
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We also keep close track of which caregivers have experience with dementia or Alzheimer’s patients, as well as other skills such as cooking or language proficiencies.
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Working with a home health care agency or nurse registry can provide you with peace of mind that a private aide cannot.
One key advantage is that we can send a back-up caregiver to your loved one’s home if their primary aide cannot make it one day for any reason. We will help ensure that no matter the circumstances, care will not be disrupted.
Another reason to work with a home healthcare agency or registry is that if you work with an aide privately, you may be responsible for payroll and withholding taxes, caregiver vetting and screening, as well as for ensuring that you or the caregiver carries sufficient liability insurance. By working with us, you would not have to worry about any of these.
The cost of care is determined by the hours and specific skills required to meet your loved one’s needs. It may cost more per hour to attract and retain a caregiver for shorter or irregular hours than for more substantial shifts.
Home health care can be covered by long term care insurance policies or other third-party payor sources such as Veterans’ Benefits, Union Benefits, Medicaid, or certain Medicare Advantage plans.
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These policies come in all different types, and we are happy to help you figure out what your policy includes. Our long-term care insurance experts work with clients to maximize the benefits they’ve already paid for. Call us for a no-obligation consultation.
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Let's talk about how we can help your loved one
See What Our Happy Clients and Their Families Are Saying About Us
There was no way that I could have handled this.
You have been an amazing and outstanding person through all of this…
every arrangement you made to help my father was nothing short of the highest quality. My dad was extremely happy after Boca Home Care and Lillith and yourself came upon the scene and literally took charge. Be aware, there was no way that I could have handled this. Two of my colleagues have already asked me for your number as they have elderly parents in Florida. Many thanks again!
Boca Home Care Service has been invaluable to us.
Aide Vera is a lifesaver. She has made lots of efforts to keep me in the loop with many different issues…
My mom has been taken off several drugs and the effect is fabulous.
She is back to her old self!
The Boca Home Care Services team has been invaluable to us. Please feel free to use me as a reference if you ever need.
My aide became part of my life.
Many thanks for assigning wonderful Jennifer M. as my home health aide. She not only cared for me, but was so kind and compassionate…
Aside from physically assisting me, she imparted helpful philosophical and psychological knowledge and always made me laugh when I felt like crying. She became part of my life.
Very caring and the best help one can have.
I wish to express my gratitude for the great service that you provided during my recent stay in Boca…
Also please express my thanks to the coordinators Ann, Millie and Adian. They also showed their professionalism on the day when I called them about a problem and they resolved it immediately and professionally. Ms. Hyacinth S, the aide that has taken care of me for my both recent stays is just nice, very caring and the best help one can have. Aide Monica (even though I only had her taking care of me for one week) turned out to be very capable, nice and caring.
This was the first time that I was not able to take care of my own basic needs.
Aide Yvonne is extremely competent, professional and experienced, and helped me both physically and mentally…
during my recovery from bilateral knee replacement surgery. Her skills are excellent and she is very compassionate. This was the first time that I was not able to take care of my own basic needs and she treated me with great respect. She was also very helpful in encouraging me to do my home physical therapy which was necessary for complete recuperation. My thanks to you and Boca Home Care Services. I will certainly recommend Boca Home Care Services to anyone who needs assistance.
I definitely did not want a big box company where my dad was just a number.
Working with the excellent team at Boca Home Care Services was seamless…
Dad went into the hospital and the case manager recommended them based on my specific qualifications. I definitely did not want a big box company where my dad was just a number. I spoke at length to Michelle and she guided me. One time I called, after hours, and Lisa, the owner picked up to address the upcoming schedule. Go figure, the owner was in. The service was great and dad rebounded quicker than his physicians had planned for. He’s back on the golf course and all is well again. Kudos the team at Boca Home Care. Highly recommended!
I would highly recommend Boca Home Care Services for your home care needs.
In 2015 my mother was discharged from Boca Raton Regional Hospital, launching a 7-year association…
with Boca Home Care Services. Millie did an AMAZING Job selecting a team of aides who eventually took care of my mother 24/7. She chose aides that I trusted IMPLICITLY (as I trust Brenda) to my mother’s care. Sheila was always a pleasure to deal with, ensuring that my mother’s long term care policy paid its fair share of the overwhelming cost burden. Finally, Natalie was always available as a manager, whenever issues arose and always administered necessary services overseeing the whole operation from billing to care. I would highly recommend Boca Home Care Services for your home care needs. My mother could not have reached 87 years of age without their team of caring professional providers.
Thank you, Lisa!
Lisa Kaufman was extremely responsive to my parents’ need for home care and was able to provide an aide on short notice…
Despite the fact that we could only agree to a very short-term engagement due to insurance considerations, she kindly came to my parents’ condo and patiently explained how things worked and filled out all necessary forms. I highly recommend her services. Thank you, Lisa!
Focused on the priorities of the patient.
I feel very fortunate to have been referred to Lisa Kaufman and her team at Boca Home Care Services…
Having interacted with other agencies enabled me to quickly realize how knowledgeable, experienced and genuinely interested Lisa was to address our needs. Our situation was a bit unusual and I greatly appreciated Lisa’s willingness to help me with achieving our goals rather than trying to revise them. Clearly this is an organization that embraces the tone at the top concept as virtually everyone on the BHCS team whom I had the opportunity to interact with was helpful, pleasant and professional. Particularly in such a sensitive personal services business, having the opportunity to collaborate with a group that is focused on the priorities of the patient’s team is critical in an effort to obtain the optimum results. I now look forward to paying it forward by having the opportunity to recommend Lisa Kaufman and BHCS to others who have the need for such services!
Boca Home Care Services is the care you need for your family members.
With all the confusion and stress that is associated with a parent getting older…
you shouldn’t make any decisions without Lisa at Boca Home Care Services. She not only helped with advice and concern but offered the most caring aides to help maintain my mom’s quality of life for years. Boca Home Care Services is an invaluable “friend” in home care. Even now Lisa continues to offer assistance in choosing a skilled nursing facility while still helping us get the right aides to help my mom in the day to day. Boca Home Care Services is both the love and care you need for your family members. Thank you from the bottom of our hearts.
This agency is amazing!!
I had tons of questions and concerns about my parents, and they were responsive and diligent and provided incredible service to us…
They have assisted me and my family in setting everything up, and I was so impressed with that, coupled with their sympathy and patience. I can highly recommend them to any family going through the difficult period of taking care of aging parents. They are the best. Thanks Boca Care! PS: Ask for Cheryl when you call them. She is the “411” of anything and everything in this world and I could not feel more safe and secure knowing she is my go-to person. Lucky to have her on your team.
Provide quality care, compassionate services and then some.
As a Care Manager for older adults and their families, I often refer to amazing professionals in the community…
Provide quality care, compassionate services and then some. As a Care Manager for older adults and their families, I often refer to amazing professionals in the community… I feel grateful that I have had the opportunity to work closely with Lisa Kaufman, the owner of Boca Home Care Services. She and her company are exceptional! Lisa is professional, kind, caring and gives 150% of herself and then some, to be certain that she and her staff provide quality care, compassionate services and then some. It is not easy to find a company that provides all of the above and even more. Lisa is a Care Manager as well, so she knows what it takes to give it her all! Kudos to Lisa and her outstanding company!